Careers @ HORIBA

Job Purpose

We are seeking a dynamic and tech-savvy Customer Support Engineer to manage field installations, preventive maintenance, and technical support. You will serve as the primary technical point of contact for customer in Tamil Nadu and Kerala, ensuring high instrument uptime and exceptional customer delight.

Key Responsibilities

Technical Support & Maintenance

• Execute timely scheduling and execution of routine preventive maintenance contracts.
• Manage end-to-end installation and commissioning of advanced analytical instruments.
• Diagnose, troubleshoot, and repair hardware and software issues on-site.

Commercial & Territory Management

• Drive service revenue generation within the assigned territory through spare parts and service contracts.
• Provide prompt follow-ups on service quotation submissions and purchase order (PO) collections.
• Maintain rigorous documentation by filing accurate service visit reports in Salesforce daily.

Customer Experience

• Cultivate customer delight through professional communication and swift resolution of technical issues.
• Train end-users on standard operating procedures and basic instrument handling.

Job Requirements

Education & Experience

• Degree: Bachelor's degree (B.E. / B.Tech) in Engineering.
• Experience: 1 to 5 years of hands-on experience in analytical instrument service.
• Advantage: Prior experience handling analytical and spectroscopy products is highly preferred.

Skills & Competencies

• Software: Continuous willingness to learn new hardware technologies and proprietary software.
• CRM: Experience with Salesforce or a similar field service CRM tool is a plus.
• Communication: Clear verbal and written communication skills to handle corporate and research clients.

Travel & Flexibility

• Mobility: Must be willing to travel 60% – 70% of the time.
• Flexibility: Ready to travel across India outside the primary territory to support business needs when required.

Job Summary

The Pre-Commissioning & Commissioning Engineer is responsible for installation verification, pre-commissioning, functional checks, and commissioning readiness of engine and chassis dynamometer systems. The role ensures all mechanical, electrical, control, instrumentation, and safety systems meet design specifications, HORIBA standards, and customer requirements. The position also involves extensive on-site support during troubleshooting phases.

Key Responsibilities

1.  Pre-Commissioning Activities

• Perform pre-commissioning of engine and chassis dynamometers, including:

o   Dynamometer absorption units

o   Torque, speed, and load measurement systems

o   Cooling and ventilation systems

·       Verify installation compliance with:

o   HORIBA drawings and specifications

o   P&IDs, wiring diagrams, and layout drawings

·       Conduct inspections, identify gaps, and prepare punch lists

2.  Mechanical & Electrical Checks

·       Inspect alignment of dynamometer, test bed, driveline, and couplings

·       Verify torque flange installation, load cells, and calibration readiness

·       Validate electrical panels, grounding, shielding, and terminations

·       Check power supply, drives, inverters, and safety interlocks

3.  Instrumentation & Control Systems

·       Verify installation and wiring of sensors (speed, torque, temperature, pressure, flow)

·       Perform I/O checks, signal validation, and loop checks

·       Configuration of PLC and system readiness

4.  On-Site Support - Commissioning

·       Provide on-site support during pre-commissioning, and commissioning phases

·       Support troubleshooting of mechanical, electrical, and control issues on-site

·       Coordinate with regional service teams for smooth execution

5.  Safety & Compliance

·       Ensure installation and functionality of safety systems:

o   Emergency stop circuits

o   Fire detection & interlocks

o   Gas detection and ventilation systems interlocks

·       Ensure compliance with safety standards and site procedures

6.  Documentation & Reporting

·       Prepare and maintain:

o   Pre-commissioning checklists

o   Inspection and test reports

o   Punch list tracking and closure reports

·       Support FAT/SAT activities and documentation

·       Ensure proper handover to commissioning and operations teams

7.  Coordination & Technical Support

·       Coordinate with OEMs and suppliers

·       Work closely with mechanical, electrical, and regional service teams

·       Provide technical support during pre-commissioning and post-installation phases

Ǫualification  & Experience

Education

·       Bachelor’s / Diploma in:

o   Electrical / Instrumentation / Mechatronics Engineering

Experience

·       3–7 years of experience in:

o   Engine or chassis dynamometer systems

o   Automotive testing, R&D labs, or validation facilities

·       Hands-on experience in pre-commissioning/ commissioning / on-site execution is mandatory

Technical Skills

·       Strong knowledge of:

o   Engine & chassis dynamometer systems

o   Test bed utilities and auxiliaries

·       Familiarity with:

o   PLC systems (Siemens preferred)

o   ABB Active Front End drives / VFDs

o   Sensors, instrumentation, and calibration practices

·       Ability to read engineering drawings and schematics

Soft Skills

·       Strong troubleshooting and analytical skills

·       Good communication and stakeholder coordination

·       Willingness to travel and work extensively on-site

·       Strong safety awareness

Preferred (Added Advantage)

·       Experience with OEMs

·       Knowledge of automotive testing standards and procedures

Job Summary

We are seeking Vacuum System Engineers experienced in vacuum systems and related technologies. The ideal candidate will have hands-on experience working with vacuum chambers, fittings, and leak testing along with the ability to interpret technical drawings and collaborate effectively with cross-functional teams.

Key Responsibilities

• Assemble, and integrate vacuum system components including vacuum chambers, valves, gauges, fittings and related parts
• Perform vacuum leak testing using appropriate methods (helium leak detection)
• Conduct system troubleshooting, diagnostics, and root cause analysis
• Interpret and work with engineering drawings, and technical specifications
• Ensure proper installation and alignment of vacuum components
• Collaborate with design, manufacturing, and quality teams
• Maintain documentation, test reports, and inspection records
• Adhere to safety standards and quality procedures during all integration activities

Required Qualifications

• B.E./B.Tech/Diploma in Mechanical Engineering or closely related field
• Experience of 2–5 years in vacuum system integration
• Experience in industries such as semiconductor, aerospace, research equipment, or vacuum technology systems is preferable
• Hands-on experience with:
• Vacuum chambers assembly and vacuum fittings
• Vacuum leak testing techniques

Technical Skills

• Good understanding of mechanical assemblies and system integration practices
• Ability to read and interpret technical drawings and engineering documents
• Familiarity with tools, instruments, and sealing methods
• Basic knowledge of materials and sealing methods used in vacuum environments

• Proficiency in MS Office (Word, Excel, PowerPoint) for documentation

Soft Skills

• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Detail-oriented with strong problem-solving skills

Should have experience in In-Vitro Diagnostics (IVD) products

• Responsible for primary and secondary achievement of numbers for Medical Instruments products and related to the products
• Sales lead generation and closing the deal
• To maintain and send the sales and stock details on time
• Management of distributor network to ensure proper coverage of the respective territory
• Sales payment and PDC collection
• Outstanding payment collection
• Demo of all the instruments & co-ordination with logistics team for movement of demo instruments
• Customer Connect

Experience in In-Vitro Diagnostics (IVD products) - Immunology

Key Responsibilities

• Perform troubleshooting of immunology instruments and assays.
• Conduct data analysis and ensure accurate data validation.
• Apply immunology principles to improve assay performance.
• Ensure compliance with quality management systems 
• Drive customer engagement through training and technical support.
• Provide technical and scientific support for immunology-based applications and products.
• Support sales and business development teams with pre-sales and post-sales technical discussions.
• Collaborate with R&D teams for product evaluation and application development.
• Generate scientific reports, protocols, application notes, and technical documentation.
• Participate in conferences, workshops, webinars, and customer meetings.

Required Qualifications & Skill Sets

• 4–8 years of relevant experience
• Degree in Life Sciences / Immunology / Biotechnology
• Experience with laboratory instruments and software related to immunology.
• Excellent communication and presentation skills.
• Ability to troubleshoot experiments independently.

Key Responsibilities:

·       Identify and qualify potential leads

·       Generate and nurture sales leads

·       Contact and schedule appointments with potential customers.

·       Give sales presentations and demos.

·       Negotiate and close deals.

·       Build and maintain relationships with customers

·       Follow up with customers after the sale

·       Develop and sustain long term customer relationships.

·       Early engagement in the customer buying process through diagnosing customers needs and tailoring solutions to match their needs.

·       Manages the day to day and strategic sales activities and maintaining a balanced approach to superior customer service and strategic account planning.

·       Quarterly results and long term account goals.

·       Identifies new sales opportunities and focuses on providing consultative support by building value propositions for solutions into the account.

·       Manages and build customer contacts.

·       Interaction with reporting managers on regular basis.

·       Should be ready for extensive travelling in the assigned territory.

·       Distributer management.

·       Product knowledge

·       Customer handling and commercial skills

·       Negotiation skills

Sales:

·       To achieve sales target in assigned geographies.

·       Visiting customers for products promotion of Instruments like Elemental Analyzer (CS, ONH, ED-XRF, ICP-OES & GD-OES), Particle Size distribution Analyzer , Spectrometer & Analytical Instrument - leads generation and follow-up on regular basis.

·       Effective Customer Communication & Closing Business deals.

·        To work with the sales and support teams for achievement of customer satisfaction, revenue generation and long-term goals in line with company's vision and values.

• Responsible for Accurate forecast of revenue and growth opportunities in assigned region / segment.

Products handled:

Elemental Characterization (Destructive & Nondestructive), Gas Combustion Analyzers, Ed-XRF Products, Particle Characterization, Fluorescence Products, Raman

Job Description

1. Support Project manager for Project planning, preparation of RFQ, project report, presentation for multiple projects of Emission Labs, Engine Dyno/ Chassis Dyno Labs Building Utilities.
2. Project site execution of Electro mechanical works. Discussion onsite with customer and vendor.
3. Basic working knowledge of PLC system.
4. Close Coordination with various stake holder of project including vendors and customers.
5. Working on site and ready for site stay for onsite execution.
6. Work on site for execution of project all areas of work including electrical, mechanical, fire system, gas system, MEP etc.
7. Supervision of Vendor work on site and ensure execution as per approved drawing and relevant standard.
8. Ensuring safety during site execution of project.
9. Good Handson experience for MEP works.
10. Keep project time tracking
11. Quality check of vendor works as per standard.
12. Preparation of weekly reports and site work check sheets.

Must Require Skill Set

1. Good knowledge of Thermodynamics and understanding of basic HVAC system, Electrical Panels, Control panels, Weld shop.
2. Knowledge of Projection in drawings. Capable to read AutoCAD drawings and layout.
3. knowledge of MS Office -Word, Power point & Excel.
4. Good communication skill and Proficient in English and Hindi language.
5. Positive attitude and team player.
6. Quick learner and innovative.
7. Should be always ready for travelling from site for short & long duration as and when required for project site execution work.
8. Good People management skill.

Required Qualification - Diploma / B. Tech Electrical.

This position is through our authorized Third Party Payroll.

Technical  Competencies

1. Electrical/ Mechanical Engineer with 6-10 years of work experience in Project site execution & management – Emission System/ Dynamometers/ Building Utility Project is preferred.
2. Technical Knowledge of HVAC system, Electrical Panels, Control panels.
3. Capable to read AutoCAD drawings and layout.
4. Analyze on site project requirements during execution.
5. Technical discussion with sub-vendors & customer on various building utilities.
6. Mechanical design of customized solutions including Mechanical and electrical works.
7. Suggest onsite changes on design layout during execution as per site requirement.
8. Material verification on site as per BOM.
9. Material and service local onsite procurement.
10. Identification of areas for cost minimization while site execution.

Project Execution

1. Ready to travel on sites as required for projects.
2. On site Project Management and work execution  for timely delivery of project work with expected quality and allotted budget.
3. Site execution with Customer handling and proactive approach.
4. MS office hands on knowledge. Project daily work scheduling, progress monitoring, Preparation of Project Progress Report.
5. Maintain accurate records and files according to quality standard.
6. Knowledge of safety compliance required at site.
7. Local site procurement of material and Service.
8. People management
9. Strong written and verbal communication with Vendors, site contractors, customer etc.

Qualification: Diploma/ BE/B.Tech – Electrical / Mechanical

Responsibilities:

·        Align and execute sales task towards attainment of Sales target for respective Customer

·        KAM (Key Account Management) for respective customer irrespective of territory

·        Creating customized proposal and executing same as per business requirement

·        Solution Selling based on Value Proposition

·        Strategic Sales approach

·        Finding new customers in the territory

·        Attending technical discussions and giving presentation to customers

·        Handling complex tasks and exceed client expectations

·        Commercial negotiations & decision-making towards planning and handling customers

·        Prepare strategy and its presentations for management towards future market

·        Setting targets and goals for sales team(s)

·        Representing the company in Networking events, Conferences, Seminars etc.. Also, HORIBA tech days, Demo plan, road shows

·        Promoting new areas/technologies of HORIBA to current and new potential clients for its business growth

·        Sales/Business coordination across HORIBA Group companies

·        Effectiveness and time management for self and for team members.

Key skills required: 

Sales & Marketing, Project Sales, Cold Calling, Technical Presentations, Communication Skills, experience in handling high value sales.

Product to be handled:

1) Emission Analyzers 2) Engine and Chassis Dynamometer 3) Test Automation systems 4). Battery and Fuel cell testing solutions 5). Engineering Services like Vehicle Dynamics, Adas, Cyber Security, Functional Safety, Battery Development

Requirements:

Ø  Candidate should be from Mechanical Engineering or Automobile or Electrical or Electronics Engineering background

Ø  Must have experience of working in Product sales (4 -12 years)

Ø  Should be familiar with Automotive Industry and OEM accounts.

Ø  Experience of working with Automotive customers 

Ø  Candidate Working at Chennai would be advantage

Key Responsibilities:-

• Product's strategy and roadmap for Water Productline i.e Water monitoring systems
• Corresponding with Internal Team towards benefit and support to customer for Product selection and pricing strategy.
• Manages its entire lifecycle
• To work with cross-functional teams like engineering, marketing, and sales to bring it to market.
• Travelling for Strategic Markets and Key Accounts.
• Handling all the PAN India Distributors Effectively.
• To handhold the Team Current and new adds towards training and Product briefing.
• Aling for regular skill enhancement training to Sales team and Service Team and also Distributors.
• Key responsibilities will  include conducting market research, prioritizing features, writing product requirements, and monitoring performance to ensure the product aligns with business goals and meets customer needs. 
• Conduct market research, competitive analysis, and customer interviews to identify needs and opportunities.
• Manage the product development lifecycle from concept to launch, prioritizing features and managing the product backlog.
• Managing meetings with Affiliates.
• marketing and pricing strategies, develop go-to-market plans, and support sales and channel partners.

Essential skills

• Strategic thinking and market analysis wrt GAP products and Competitors offerings.
• Strong communication and leadership skills
• Ability to collaborate with diverse teams
• Excellent project management and prioritization skills
• Data analysis and decision-making abilities
• Knowledge of the product and its target market 

Qualification

• BE/B. Tech – E&TC / Instrumentation/Electronics